Return and Refund – Non personalised and non customised items including larger furniture – You may return most new, unopened and unused items within 14 days of delivery for a full refund. 

CANCELLING YOUR ORDER

Personalised items

If you wish to cancel any custom made or personalised item orders you have to email us within 12 hours of purchase for a full refund (see Refunds).

All other items

Before we have dispatched your order

If you wish to cancel your order before we have dispatched it, simply send us an email with your invoice to info@thedutchhospital.com for a full refund (see Refunds). We normally dispatch orders quite quickly after they have been placed, so it's best to inform us quickly as possible.

After we have dispatched your order

If you wish to cancel your order after it has been dispatched, you can do so up to 14 days after the date you receive your goods for a full refund (see Refunds). You will need to give us written cancellation notice via email. Goods must be returned to us in line with our Returns Policy below (14 days in general).

RETURN AND REFUND POLICY

You may return most new, unopened items within 14 days of delivery for a full refund. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned. All types of personalised and made to order merchandises such as wall name letters, name plaques, wooden blocks, personalised prints, or custom and commission works cannot be returned. We also do not accept textile and other products that are made to order.

Additional non-returnable items (if applicable)

- Gift cards, downloadable products and Item that being returned to sender because customer unclaimed the item.

- There are certain situations where only partial refunds / non refunds are granted (if applicable)

- Items with obvious signs of use

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 28 days after delivery

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thedutchhospital.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

RETURN SHIPPING COST

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

However, if your refund is accepted, you will receive the original shipping cost that you have paid with your order.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.