PERSONALISED, CUSTOM MADE-TO-ORDER ITEMS
If you wish to cancel any custom made-to-order or personalised items you have to email us within 2 hours of purchase for a full refund.
ALL OTHER ITEMS
Before we have dispatched your order;
If you wish to cancel your order before we have dispatched it, simply send us an email with your invoice to firstname.lastname@example.org for a full refund. We normally dispatch orders quite quickly after they have been placed, so it's best to inform us as quickly as possible. Preferably, within 2-3 days of purchase. Occasionally, we have to charge you cost of the item or full order value after this period.
After we have dispatched your order;
If you wish to cancel your order after it has been dispatched, you can do so up to 14 days after the date you receive your goods for a full refund. You will need to give us written cancellation notice via email. Goods must be returned to us in line with our Returns Policy (14 days in general).