Cancel or Change Your Order

Personalised & Custom Made-to-Order Items

If you wish to cancel any customised, made-to-order, or personalised items, you must email us within 2 hours of purchase for a full refund. After this period, cancellations cannot be accepted. 

All Other Items

Before Dispatch:

• If you wish to cancel your order before it has been dispatched, please email your invoice to info@thedutchhospital.com for a full refund.
• We usually process and dispatch orders quickly, so please contact us as soon as possible—ideally within 2 hours of purchase. If your order has not yet been packed or a delivery/collection has not been booked, we will do our best to cancel and refund it.
• However, after the 2-hour cooling-off period, a cancellation fee or full order charge may apply if your order is already being processed or awaiting dispatch.
• Please note, our backorder cancellation policy is strict, as we often reorder out-of-stock items specifically to fulfil these requests.
  

After Dispatch:

• If you wish to cancel your order after it has been dispatched, you may do so within 14 days of receiving your goods for a full refund.
• To proceed, please send a written cancellation request via email to info@thedutchhospital.com. Returned goods must comply with our Returns Policy (generally within 14 days).
• The buyer is responsible for return postage, and we will deduct the original delivery charge before issuing a refund for the item cost.
• For items originally sent with free UK delivery, if returned due to a change of mind or personal preference, we will deduct the actual postage cost we paid from your total and refund the remaining balance once the goods are received in their original condition.