This is only a general guideline for our processing times. See the product details for your selected product to see how soon it's expected to ship.
IN STOCK AND SOME MADE-TO-ORDER ITEMS;
In-stock items are processed within 3 – 5 business days and shipped within 5 – 10 business days depending on item availability (excluding holidays). Once your order is ready to be shipped, we will update your order status and add a tracking confirmation number if available.
Orders with multiple items may be filled from several locations and may arrive separately. You will not incur additional shipping charges under this circumstance.
Some items that are made to order (including some made to order wallpapers, canvases, and furniture) may take 3 – 15 weeks to be processed through our workshop. See the product details for your selected product to see how soon it's expected to ship.
CUSTOM MADE-TO-ORDER AND PERSONALISED ITEMS;
Custom options include made to cut wooden letters, personalised wall arts, personalised books, handcrafted toys, home, nursery and wedding decors. Allow up to 14 business days for any custom printed, engraved, and personalised item and 2 to 6 weeks* for custom made-to-order items.
* Due to high demand for our personalised and custom made-to-order items, our normal shipping timelines have been compromised. As such, some customer orders can take 1– 2 weeks to be processed through our studio whereas other orders can take up to 6 weeks. See the product details for your selected product to see what options available.
FedEx Priority overnight and DHL 2-Day services are available upon request. To expedite your order, please e-mail us at firstname.lastname@example.org for prompt order instructions. We accept expedited orders Monday through Friday 6am-6pm GMT+0.
Please note: Immediate shipments depend on item availability. Priority overnight and 2-day rates will be based on your shipping address, shipment weight, and packaging.
EXPEDITED CUSTOM AND PERSONALISED ORDERS;
You can get rush delivery of your order but production time may vary. Allow up to 3 business days for any expedited personalised prints and up to 10 business days for any expedited personalised wooden letters and Old Toy Story items to be processed.
We need prompt order instructions for ALL expedited orders including; by when do you need to receive the order, additional contact details such as phone/mobile number, email address and special delivery instructions such as whether you require a signature on delivery or delivery to a safe place at your own risk. This is because the majority of our international customers prefer to deliver parcels to a safe place. If we have specified that an adult signature is required on delivery, you cannot authorise delivery release online via FedEx and DHL. This may cause a delay in your delivery.
If you have general questions about expediting your order or if you notice an error on your order contacts us at email@example.com within 2 hours. There are varying time limits in which you can cancel your order. We can't accept any changes or cancellation of custom made-to-order or personalised orders after 2 hours.