All international orders from TDH are shipped on business days, Monday through Saturday, excluding public and bank holidays.

Shipping costs will be charged at the checkout. The shipping rates for many items we sell are based on volumetric weight. The weight of each item can be found on its detail page. As per the policies of the shipping companies we work with, all weights will be rounded up to the next full kilogram.

Occasionally, we may need to contact you after you've placed your order to discuss shipping charges. This could result in an additional fee being applied or a refund of any overpaid shipping charges. However, this situation is not common and usually only happens when purchasing large or heavy items like furniture or oversized wall art or when shipping to certain locations.

We, as the seller, are only responsible for shipping the product. The customer is responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or brokerage/disbursement fees upon delivery.

Orders are dispatched from Milton Keynes, United Kingdom, via Royal Mail, DHL Express, UPS, and FedEx. Large items that require manual handling or two-person deliveries will be shipped using other courier services or palette delivery companies. 

We need your mobile or landline phone number for this purpose. Providing your contact number will enable the courier driver to update you on deliveries. Please note that we are a small family business and do not share your phone numbers with other companies. We respect your privacy as much as we value our own.