At TDH, we really hope you will be happy with your purchase, however, we realise that occasionally this isn’t always the case.

If there is an issue with a product on your delivery then please email to info@thedutchhospital.com or contact us via the online platform you've brought the order in the first instance.

If the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the item or offer you a refund. If your item is damaged or defective, you can return your product through our online return service during the return period (most items can be returned within 14 days of receipt of shipment. Restrictions may apply*). 

All damages must be reported within 5 days and we would appreciate if you could photograph any damages and email relevant photographs. All returns, exchanges, and refunds must be agreed in writing.

If you receive damaged or defective personalised or a custom item, we will be happy to replace the defective part of the order. However, all personalised and custom made items excluded from our usual returns and refund policy.