Privacy Statement & Our Personal Promise UK

At The Dutch Hospital, we operate with complete transparency and integrity. As an independent, family-owned company, we treat your personal information with the same care and respect that we put into our bespoke creations. We are fully committed to protecting your data in accordance with UK Data Protection law (UK GDPR).

How We Process Your Data

When placing an order with us, browsing our website (including for analytics and website usage research), or agreeing to receive direct marketing communications, your personal data will be processed by us or on our behalf.

Of course, you always retain the right to ask us not to process your data in these ways; if you do so, we will fully respect your wishes. We believe in the "Golden Rule": we treat your data exactly how we want our own to be treated. We do not like scammers or cold-callers, and we will never subject you to them.

1. The Data We Collect

To process your orders and provide a seamless shopping experience, we only collect the essential information required:

  • Your Identity: Name and email address.

  • Delivery Details: Physical address and mobile phone number.

  • Bespoke Details: Specific names, dates, or details provided for your personalised items.

  • Technical Data: Information about how you use our website to help us improve our services.

2. How We Use & Share Your Data

We believe in absolute privacy. We do not sell, rent, or trade your personal data to any third party for marketing or any other purpose. All data collected is used strictly for business purposes only. We only share your information with trusted partners who are strictly necessary to fulfil your order:

  • Secure Payment Processing: To ensure your security, we do not take payments over the phone. All transactions are handled through secure, internationally recognised platforms. You can pay with confidence using Shopify Payments, Bank Transfer, PayPal, Klarna, or other major secure gateways. We do not store your full credit card details on our own systems.

  • Courier Companies: We share your name, address, and mobile number with our delivery partners (such as Royal Mail or DHL) solely to ensure your parcel reaches you safely and to provide you with tracking updates.

3. Data Security & Your Rights

We take our responsibility as an independent business seriously. We use secure systems to ensure your data is protected from unauthorised access. Under UK law, you have the right to:

  • Request a copy of the data we hold about you.

  • Ask us to correct or delete your personal information.

  • Withdraw your consent for marketing emails at any time.

4. Contact Details and Address

As a family-owned business, we are always here to help. If you have any questions about our privacy promise, please reach out to us at:

  • Email: info@thedutchhospital.com

  • Write to us: 55 Midsummer Place, Milton Keynes, MK9 3GB, United Kingdom.

 

International Privacy & Cookies Policy

At the Dutch Hospital, we operate with complete transparency and integrity from our studio in the United Kingdom. As an independent, family-owned company, we treat our international customers with the same respect we expect for ourselves. We are fully committed to protecting your data in accordance with UK GDPR and international data protection standards.

How We Process Your Data Globally

When placing an order with us, browsing our website (including for analytics and website usage research), or agreeing to receive direct marketing communications, your personal data will be processed by us or on our behalf.

Regardless of where you are in the world, we believe in the "Golden Rule": we treat your data exactly how we want our own to be treated. We do not like scammers, cold-callers, or spam, and we will never subject you to them. If you ask us not to process your data in certain ways, we will fully respect your wishes.

1. Information We Collect

To process your international orders and provide a seamless shopping experience, we only collect essential information:

  • Identity & Contact: Your name and email address.

  • International Delivery: Your physical address and mobile phone number (essential for customs clearance and local courier updates).

  • Bespoke Details: Specific names, dates, or details for your personalised items.

  • Technical Data: Usage data via cookies to help us improve our website for our global visitors.

2. How We Use & Share Your Data

We believe in absolute privacy. We do not sell, rent, or trade your personal data to any third party for marketing or any other purpose. All data collected is used strictly for business purposes and order fulfillment.

  • Secure Global Payments: To ensure your security, we do not take payments over the phone. All transactions are handled through secure, internationally recognised platforms. You can pay with confidence using Shopify Payments, Bank Transfer, PayPal, Klarna, or other major secure gateways. We do not store your full credit card details on our own systems.

  • International Shipping: We share your name, address, and mobile number with our trusted delivery partners (such as Royal Mail, DPD, or DHL) solely to ensure your parcel reaches you safely across borders and to provide you with tracking updates.

3. Data Security & Your Rights

We take our responsibility as an independent business seriously. We use secure, encrypted systems to ensure your data is protected from unauthorised access. Under international and UK law, you have the right to:

  • Request a copy of the data we hold about you.

  • Ask us to correct or delete your personal information.

  • Withdraw your consent for marketing at any time.

4. Contact Details and Address

As a family-owned business, we are always here to help our customers worldwide. If you have any questions about our privacy promise, please reach out:

  • Email: info@thedutchhospital.com

  • Write to us: 55 Midsummer Place, Milton Keynes, MK9 3GB, United Kingdom.